The Joy of Conflict Resolution

About the Author

Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.

view author profile

Transforming Victims, Villains and Heroes in the Workplace and at Home

by Gary Harper

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

Somebodies and Nobodies

Overcoming the Abuse of Rank

by Robert W. Fuller

In the on-going attempts to overcome racism and sexism in North America today, we are overlooking another kind of discrimination that is no less …

view title info

Consensus-Oriented Decision-Making

The CODM Model for Facilitating Groups to Widespread Agreement

by Tim Hartnett

For any group or organization to function effectively, it must be able to make decisions well. Consensus-Oriented Decision-Making is the first book …

view title info