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Paperback – 208 pages
6 Inches × 9 Inches (w × h)

Weight: 300 Grams
BISAC: BUSINESS & ECONOMICS / Organizational Behavior
Publisher: New Society Publishers
ISBN: 9780865715158
Pub. Date: 2004-05-20

About the Author

Gary Harper

Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.

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The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home

by Gary Harper



The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

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