Image: front cover  Pre-Order
        for 20% discount
  •  CDN $27.99 
  •  USD $27.99 

Paperback – 208 pages
8 Inches × 10 Inches (w × h)

Weight: 400 Grams
BISAC: BUSINESS & ECONOMICS / Conflict Resolution & Mediation
Publisher: New Society Publishers
ISBN: 9780865718975
Pub. Date: 2018-09-04

About the Author

Gerry O'Sullivan

Gerry O'Sullivan is a mediator, trainer and facilitator with over 30 years' experience in conflict resolution and training. She's an advanced member of the Mediators' Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

view author profile

The Mediator's Toolkit

Formulating and Asking Questions for Successful Outcomes

by Gerry O'Sullivan



Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict.

Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution.

The Mediator’s Toolkit employs the author’s powerful “S Questions Model,” to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: 

  • The theory behind each question type, including exploration of relevant neuroscience and psychology
  • The purpose of different types of questions
  • How the questions work
  • When to use different types of questions
  • How to build and apply questions to mediation in a non-threatening way.

This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.

You might also enjoy

The Aging of Aquarius

The Aging of Aquarius

Igniting Passion and Purpose as an Elder

Live your passion and purpose and change the world as an empowered elder.

Your career has wound down, the kids have moved, and your schedule is …

view title info
Heal Local

Heal Local

20 Essential Herbs for Do-it-Yourself Home Healthcare

Most of us understand the value of eating and buying local. Taking back our food, goods, and services from multinational corporations and sourcing …

view title info
DIY Kombucha

DIY Kombucha

Sparkling Home Brew Made Easy

Since the relatively recent introduction of kombucha onto North American supermarket shelves, this healthy sparkling beverage has exploded in …

view title info
The Secret Life of Your Microbiome

The Secret Life of Your Microbiome

Why Nature and Biodiversity are Essential to Health and Happiness

For too long our bodies have been viewed as capsules, sealed off and protected from "bugs" by our immune systems and an arsenal of antibiotics, …

view title info
The EcoNest Home

The EcoNest Home

Designing and Building a Light Straw Clay House

Full colour throughout

An EcoNest is not just a home – it is a breathtakingly beautiful structure that nurtures health and embraces ecology. This …

view title info