Fully Revised and Expanded - The Mediator's Handbook is Here!

by: EJ on 10/29/2012
Posted in: New Books

Have you ever found yourself in a sticky situation that you just couldn't seem to find a way to resolve?  Perhaps you have tried to make future plans with an aging parent and several siblings, or  have dealt with an intractable business partner, or have planned a community event as a member of a volunteer board. 

The Mediator's Handbook: Revised and Expanded 4th Edition by Jennifer Beer and Caroline Packard with Eileen Stief provides guiding principles for process-centered mediation that will successfully address a wide variety of conflicts, large and small .  Here are a couple of examples from the book where the participation of a mediator can be invaluable.

  • Tom’s Toys has not yet paid for a major rewiring job because they claim the work was not finished properly. The electrician, Morgan, hotly denies this, saying that Tom is just inventing excuses not to pay because his business is doing poorly. After three months, Morgan contacts a small- business mediator, hoping to deal with the matter quietly and not take it to court.
  • The governing board of Good Works is split between its visionary founder and the new chair of  the board. The group is trying to set up a mediation between the two leaders, before a consultant works  with the larger board.
  • Cross Current City Council is battling their private volunteer fire company over access to the  company’s account books and budget. The 110-year old company, mostly men from “old-timer” families, is proud of its independence and doesn’t want “newcomer” bureaucrats snooping or managing their  affairs. Three firefighters meet with two council members to forge compromise legislation.
  • Henry is frail and a bit forgetful. After months of acrimony and denial, his three children, several grandchildren, plus Henry are meeting with a mediator to work out an agreement detailing who should handle Henry’s money, who will find him an appropriate nursing home, and who will clean out and sell  the family house.
  • The neighbors of a movie theater have complained about loud music, parking in front of their houses, and people loitering late at night. Following a disturbing incident of vandalism, the manager asked a  mediator to facilitate a meeting of the neighbors.


The Mediator's Handbook is a time-tested, adaptable model for helping people work through conflict. Now extensively revised to incorporate recent practice and thinking, it lays out the process step-by-step, from first contact through reaching a lasting resolution. The "Toolbox" section details the skills mediators need to understand conflict, support the people, facilitate the process, and help participants make decisions.

Long a popular course textbook for high schools, universities, and training programs, The Mediator’s Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams.



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