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Paperback – 256 pages
8 Inches × 10 Inches (w × h)

Weight: 400 Grams
BISAC: BUSINESS & ECONOMICS / Conflict Resolution & Mediation
Publisher: New Society Publishers
ISBN: 9780865718975
Pub. Date: 2018-09-04

About the Author

Gerry O'Sullivan

Gerry O'Sullivan is a mediator, trainer and facilitator with over 30 years' experience in conflict resolution and training. She's an advanced member of the Mediators' Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

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The Mediator's Toolkit

Formulating and Asking Questions for Successful Outcomes

by Gerry O'Sullivan



Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict.

Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution.

The Mediator’s Toolkit employs the author’s powerful “S Questions Model,” to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: 

  • The theory behind each question type, including exploration of relevant neuroscience and psychology
  • The purpose of different types of questions
  • How the questions work
  • When to use different types of questions
  • How to build and apply questions to mediation in a non-threatening way.

This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.

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